Frequently Asked Questions
What is excess and when does it apply?
This is the amount that is deducted from each and every claim and born by the insured. The excess will eliminate all claims equal to or less than the excess. The excess may be compulsory or voluntary in which instance the insured's premium is discounted.
When am I considered an experienced driver?
When insured has held a driving license and driven for more than 2 years.
When am I considered young driver / older driver and how does it affect my policy?
You are considered to be young driver below the age of 25 years and an older driver if you are above the age of 65 years. This increases the excess amount on your policy.
Is it possible to insure my spouse's vehicle?
Yes, it is possible to insurer your spouse's vehicle in your name or his/her name and you can also insurer it jointly if you have joint ownership of the vehicle.
Is my motor policy extended to other countries?
No, however your policy can be extended to other countries at an additional premium at a specified period, usually per quarter.
Does my motor policy cover riot?
Yes, but excludes political riot.
What is contribution?
This is the amount that is deducted from a claim and is borne by the insured. This is usually applied on a claim involving old or wearable parts.
What is premium?
This is the amount of money that a client pays to buy insurance.
Who is a Third Party?
This is an individual or organisation that that joins into a claim between the insurance company and its client following a claim or accident
What is a Peril?
This is an insured event that leads to a claim. It cal be included or excluded from the policy depending on circumstances.
What is Limit of Liability?
This is the maximum amount that can be paid in respect of a covered/insured event.
What is betterment?
This is a situation where an old item (subject to wear and tear) is replaced with a new item.
What is Sum Insured
This is the value or amount an insured item(s) is valued at.
How do I get the latest information from Madison including salvage sales?
You can get the latest information of promotions, salvage sales and other offerings by joining our mailing list. That way, you will be up to date with what is going on. Be in the loop today. Fill out the form below.