Madison General has an excellent management and underwriting team that is well respected in the insurance market. Their combined skills in insurance company management and insurance underwriting, coupled with the Company’s high standard of service and excellent reputation have given the Company a leading place in the Zambian insurance market.

It is Madison General’s policy to be prudent and conservative in underwriting all risks presented bearing in mind the need to observe professional standards, good insurance practice and our clients’ needs. In order to personalise service each account is assigned to a customer relationship manager.


Claim services will be undertaken through the clients’ appointed insurance broker or direct where there is no intermediary involved. Madison General maintains adequate liquidity within its investment programme to meet day-to-day claim settlements and the claims service is constantly being reviewed to achieve policyholder satisfaction.

Claims will be paid in the shortest possible time after receipt of all the required documentation.