Madison General Insurance Company Zambia Ltd (MGen), Zambia’s first private and leading Insurance Company, has been awarded the best online Insurance Service provider in the 2019 Zambia Ecommerce Awards, hosted by the Institute for Finance and Economics.
“We are excited to have MGen recognized by the Institute for Finance and Economics for our ability to leverage technology to deliver insurance products to our clients online. We are grateful for this Award that underscores our values of customer first, excellence and innovation.I want to applaud our teams in the ICT department and Echannels for the hard work they have exhibited in developing and running the MGen Online App which has revolutionized the way we sell insurance in a digital world. Their commitment, has been exceptional. As MGen, we shall continue to thrive to be the leading service insurance company in Zambia, serving thousands of customers” said Mr Chabala Lumbwe, Managing Director, MGen.
In 2015 MGen developed an interactive electronic online portal called ‘MGen Online’ aimed at improving customer service delivery, enabling clients to buy insurance online. The Online App has over the years been redeveloped and has improved efficiency for its customers through easy access to products offered by MGen.